Privacy Policy

Welcome to Arlequin Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how Arlequin Casino collects, uses, stores, and protects the information you provide when you use our website, services, and applications. It also details your rights regarding your personal data and how you can exercise them. By registering an account and using our services, you acknowledge that you have read and understood this Privacy Policy. Review it carefully.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data such as your name, date of birth, postal address, email address, phone number, and government-issued identification documents (e.g., passport, driver's license) which are necessary for identity verification and compliance with regulatory requirements.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and e-wallet information. Arlequin Casino does not store full payment card details on its servers.
• Transactional Data: Records of your deposits, withdrawals, bets, game play, and other activities on our platform.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and referring website addresses.
• Usage Data: Information about how you interact with our website and services, such as pages visited, time spent on pages, links clicked, and game preferences.
• Communication Data: Records of your correspondence with us, including emails, chat logs, and any feedback you provide.
• Publicly Available Information: In some cases, we may collect information about you from public sources to verify your identity or for fraud prevention purposes.

Arlequin Casino uses your personal data for several primary purposes, all in accordance with applicable data protection laws:

• Account Management: To create and manage your player account, verify your identity, process your transactions, and provide customer support.
• Service Provision: To enable you to access and use our gaming services, including placing bets and playing games.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illicit, or unauthorized activities, and to protect the security and integrity of our platform.
• Legal and Regulatory Compliance: To comply with our legal obligations, including anti-money laundering (AML) and know your customer (KYC) regulations, responsible gaming requirements, and reporting to regulatory authorities.
• Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and information about new games or features that may interest you. You can opt out of marketing communications at any time.
• Improving Our Services: To analyze usage patterns, troubleshoot technical issues, and enhance the functionality, performance, and user experience of Arlequin Casino.
• Personalization: To tailor our services and content to your preferences and provide a more personalized gaming experience.

We process your personal data based on one or more of the following legal grounds under the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Arlequin Casino is subject, such as AML, KYC, and responsible gaming laws.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, and protecting network and information security.
• Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes, such as for marketing communications. You have the right to withdraw your consent at any time.

Arlequin Casino may share your personal data with third parties in limited circumstances and always under strict data protection agreements:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and use it only for the purposes for which it was shared.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with a court order, or to cooperate with investigations into illegal activities.
• Affiliates and Business Partners: In some cases, with your consent, we may share non-personally identifiable aggregated data with our affiliates or business partners for analytical or marketing purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

We will never sell or rent your personal data to third parties for their independent marketing purposes without your explicit consent.

Arlequin Casino takes the security of your personal data seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions, and they are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection Systems: Our systems are protected by firewalls and continuously monitored for potential threats.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login credentials.

Under applicable data protection laws, particularly the GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

Arlequin Casino uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are strictly necessary for the operation of our website and to enable core functionalities, such as logging in and making transactions.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on site, and error messages. This helps us improve website performance.
• Functionality Cookies: These are used to remember your preferences and choices (e.g., language selection, username) to provide a more personalized experience.
• Marketing/Targeting Cookies: These cookies are used to deliver more relevant advertisements to you and to track the effectiveness of our marketing campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Disabling essential cookies may impact the functionality of Arlequin Casino services.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, this means we will keep your data for the duration of your active account with Arlequin Casino and for a further period as required by our licensing authority or other applicable laws (e.g., anti-money laundering regulations). After this period, your personal data will be securely deleted or anonymized.

Your personal data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA) if our service providers or servers are located in such jurisdictions. When we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. This may include relying on adequacy decisions, standard contractual clauses approved by the European Commission, or other legally recognized mechanisms to protect your data.

Arlequin Casino services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records. If you believe a child has provided us with personal information, contact us immediately.

Arlequin Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through other communication channels. Review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer:

Email: [email protected]

We respond to all legitimate requests within a reasonable timeframe, in accordance with applicable data protection laws.